When routing or forwarding to an existing number, vPhone will always ask the answerer to 'accept' the call. This means routing to one of those phone numbers with vPhone will effectively bypass the extension as the other system will always 'answer' first - even though it doesn't appear that way. Google Voice) also answer the phone immediately, but they play a ringing sound to the caller, and then route the call to the user's device. If the call is sent to voicemail on your forwarding line, that call is sent directly back to the voicemail in the vPhone and not to the phone line it was forwarded to. So if you have enabled routing to both extension and existing phone number, but your phone off, the extension will never ring because your phone's voicemail will pick up immediately. It is important to understand that an existing phone number, such as a cell, will likely answer the call first with a voicemail or unavailable message if the device is turned off.įor example, a cell phone that is busy (if you don't have call waiting) or off, it will answer immediately with the phone's voicemail.
So, for example, if you enter your cell phone as the forwarding number and turn on forwarding, both your logged-in extension and the cell will ring at the same time. The first two are simultaneous, meaning if both are enabled both will ring at the same time, and the first one to answer will get the call. You can legally block the transmission of your phone number when you make calls, so your number will appear as "unknown." Doing so is not spoofing.Incoming calls to a vPhone number can be routed 3 ways: Providers are also encouraged to give consumers information on specific calls being blocked, along with a way for consumers to let them know if a number has been blocked incorrectly. The FCC has encouraged providers who block calls to establish a means for a caller whose number is blocked to contact the provider and remedy the problem. These services would block calls from numbers not on your contact list, or another list you supply.
Carriers are also able to offer white list services to consumers. The FCC allows phone companies to block robocalls by default based on reasonable analytics. Several phone companies and app developers offer call-blocking and labeling services that detect whether a call is likely to be fraudulent based on call patterns, consumer complaints or other means. If a telephone number is blocked or labeled as a "potential scam" or "spam" on your caller ID, it is possible the number has been spoofed. Remember to check your voicemail periodically to make sure you aren't missing important calls and to clear out any spam calls that might fill your voicemail box to capacity. More information about robocall blocking is available at fcc.gov/robocalls.
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If you have a voice mail account with your phone service, be sure to set a password for it.